It is difficult to convince a bank customer to move. Unless you reach a customer satisfaction level high enough to prompt your customers to start recommending you to others.
That's why Jyske Bank has put quality at the forefront and regularly measures how satisfied customers are with their customer advisers – with a particular focus on the parametres required to convince the customer to become an ambassador and recommend the bank to friends and family.
SurveyXact was chosen to meet this task – partly due to the flexibility of the system and partly because SurveyXact was able to meet Jyske Bank's extensive system integration requirements. If you would like to know more about the results, you can always try asking a Jyske Bank customer whether they would recommend switching to Jyske Bank.