29 Oct 2025
CSAT & NPS give KENDA business-critical insight
Customers gave KENDA a clear message in their most recent NPS measurement: the strategy is sound—but there’s valuable room for change.
Cases
3 May 2022
Committed employees across national borders
Nordic Houseware Group is a company in rapid development that is currently implementing a new strategy.
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12 Apr 2021
Patient surveys make a difference for patients and their families
The Danish Cancer Society and the Norwegian Cancer Society use SurveyXact in their efforts to improve the lives of people affected by cancer.
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12 Apr 2021
University of Copenhagen & University of Agder
The University of Copenhagen and the University of Agder are two of the higher education institutions that use SurveyXact. What they all have in common is a high number of users – at the University of Copenhagen alone, there are almost 4,000 unique users of SurveyXact.
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12 Apr 2021
Jyske Bank focuses on customer loyalty
It is difficult to convince a bank customer to move. Unless you reach a customer satisfaction level high enough to prompt your customers to start recommending you to others.
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12 Apr 2021
Denmark's most democratic municipality?
Satisfied citizens require politicians who listen. But politicians can only listen if they actually know what the citizens are saying.
12 Apr 2021
Customer satisfaction at Bone's
“Is the food to your liking?” In the restaurant business, it can be difficult to measure satisfaction among customers precisely.
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12 Apr 2021
Passagerpulsen
A passenger is also a user, and that's why TÆNK – Passagerpulsen (THINK – The Passenger Pulse) constantly strives to find ways to ensure you get the best possible experience when using public transport in Denmark.
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