29 Oct 2025
CSAT & NPS give KENDA business-critical insight
Customers gave KENDA a clear message in their most recent NPS measurement: the strategy is sound—but there’s valuable room for change.
Cases
12 Apr 2021
Patient surveys make a difference for patients and their families
The Danish Cancer Society and the Norwegian Cancer Society use SurveyXact in their efforts to improve the lives of people affected by cancer.
Read more
12 Apr 2021
Jyske Bank focuses on customer loyalty
It is difficult to convince a bank customer to move. Unless you reach a customer satisfaction level high enough to prompt your customers to start recommending you to others.
Read more
12 Apr 2021
Customer satisfaction at Bone's
“Is the food to your liking?” In the restaurant business, it can be difficult to measure satisfaction among customers precisely.
Read more
12 Apr 2021
Passagerpulsen
A passenger is also a user, and that's why TÆNK – Passagerpulsen (THINK – The Passenger Pulse) constantly strives to find ways to ensure you get the best possible experience when using public transport in Denmark.
Read more