A passenger is also a user, and that's why TÆNK – Passagerpulsen (THINK – The Passenger Pulse) constantly strives to find ways to ensure you get the best possible experience when using public transport in Denmark.
This is partly achieved though a large passenger panel created in SurveyXact, and also through passenger representatives. These special passenger representatives have, for example, visited Danish train stations to investigate whether travel companies provide sufficient information about the travel time guarantees they have to meet.